batjee Privacy Policy

1. Who We Are

1.1 batjee is an online sportsbook and casino platform operating at batjee.co and serving players across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and Multan. For the purposes of this Policy, batjee is the data controller responsible for personal data collected through the Platform.

1.2 If you have any questions about how batjee processes your personal data, please contact us using the details provided in Section 15 of this Policy.

2. Data We Collect

batjee collects the following categories of personal data:

2.1 Identity Data

• Full legal name as provided during registration;
• Date of birth (used to verify that you meet the 18+ age requirement);
• Copies of government-issued identity documents where requested for verification (e.g., CNIC, passport).

2.2 Contact Data

• Pakistani mobile number (primary account identifier);
• Email address (where provided);
• City or province of residence (where provided voluntarily).

2.3 Financial Data

• JazzCash or Easypaisa account identifiers used for deposit and withdrawal;
• Bank account details (HBL, UBL, Meezan Bank, Bank Alfalah, or other Pakistani banks) where provided for withdrawal;
• Masked card numbers for Visa, Mastercard, or UnionPay transactions;
• USDT TRC20 wallet addresses where applicable;
• Deposit and withdrawal transaction records including amounts, dates, and reference numbers.

2.4 Transaction & Gaming Data

• Betting history, wager amounts, odds, and settlement outcomes;
• Casino game history, spin results, and session durations;
• Account balance history and bonus redemption records;
• Responsible gaming limit settings and self-exclusion records.

2.5 Technical & Usage Data

• IP address and approximate geographic location derived therefrom;
• Device type, operating system, and browser information;
• Pages visited, features used, and session duration on batjee;
• Error logs and platform interaction data for technical support purposes.

2.6 Communications Data

• Content of customer support interactions (live chat, email, or ticket submissions);
• Responses to optional surveys or feedback requests.

3. How We Collect Data

batjee collects personal data through the following means:

• Direct submission: Information you provide when creating an account, making a deposit or withdrawal, contacting customer support, or participating in promotions;
• Automated collection: Technical and usage data collected automatically when you access the batjee Platform, including via cookies, server logs, and analytics tools;
• Third-party verification: Identity and age verification data received from third-party KYC/AML verification providers engaged by batjee to comply with applicable regulatory requirements;
• Payment processors: Transaction confirmation and status data received from JazzCash, Easypaisa, banking partners, and card network processors.

4. How We Use Your Data

batjee uses personal data for the following purposes:

• Account management: Creating, maintaining, and securing your batjee account, including authentication and session management;
• Service delivery: Processing bets, settling wagers, delivering casino game services, and crediting winnings to your PKR wallet;
• Payment processing: Processing deposits and withdrawals via JazzCash, Easypaisa, Pakistani banks, and other accepted methods;
• Identity and age verification: Confirming that you are at least 18 years of age and verifying your identity as required for regulatory compliance and responsible gaming purposes;
• Fraud prevention and AML compliance: Detecting, investigating, and preventing fraud, money laundering, and other financial crimes, including mandatory reporting obligations;
• Responsible gaming: Monitoring account activity to identify patterns consistent with problem gambling, administering self-exclusion and deposit limit tools, and providing responsible gaming support;
• Customer support: Responding to enquiries, resolving disputes, and maintaining support records;
• Platform improvement: Analysing aggregate usage data to improve the performance, stability, and features of the batjee Platform;
• Marketing communications: Sending you promotional information about batjee offers, bonuses, and new features, where you have consented to receive such communications. You may opt out at any time;
• Legal and regulatory compliance: Meeting obligations under applicable laws, court orders, or regulatory requirements.

5. Legal Basis for Processing

5.1 Contractual necessity: Processing required to deliver the batjee services you have contracted for, including account operation, betting, and payment processing.

5.2 Legal obligation: Processing required to comply with applicable law, including anti-money laundering obligations, age verification requirements, and regulatory reporting duties.

5.3 Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics, where these interests are not overridden by your fundamental rights.

5.4 Consent: Processing for direct marketing communications and optional analytics cookies, where you have given freely withdrawable consent.

6. Data Sharing & Disclosure

6.1 batjee does not sell your personal data. We may share your personal data with the following categories of recipients only to the extent necessary:

• Payment processors: JazzCash, Easypaisa, Pakistani banking partners, card network processors, and crypto wallet service providers, for the purpose of processing financial transactions;
• Identity verification providers: Third-party KYC/AML service providers engaged to verify identity documents and age confirmation;
• IT and platform service providers: Hosting, database, security, and analytics service providers operating under data processing agreements with batjee;
• Customer support tools: Support ticketing and live chat platform providers, under strict confidentiality obligations;
• Regulators and law enforcement: Competent regulatory authorities, law enforcement agencies, or courts where batjee is legally required to disclose data, including for AML reporting purposes;
• Business transfers: In the event of a merger, acquisition, or sale of the batjee platform, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

6.2 All third-party service providers engaged by batjee are bound by contractual obligations to process personal data only on batjee's instructions and to maintain appropriate security measures.

7. Payment Data

7.1 batjee does not store full card numbers or banking credentials on its own servers. Payment card data is handled directly by certified payment processors operating under PCI-DSS compliance frameworks. batjee retains only masked payment identifiers (e.g., last four digits of a card or partial JazzCash account number) for transaction reference and dispute resolution purposes.

7.2 All financial transactions on batjee are conducted over encrypted connections. batjee will never ask you to share full payment credentials via email, SMS, or customer support chat.

8. Cookies & Tracking Technologies

8.1 batjee uses cookies and similar technologies (including local storage and session identifiers) on its website. The types of cookies used are as follows:

• Essential cookies: Required for the Platform to function, including login session management, security tokens, and load balancing. These cannot be disabled without breaking core functionality;
• Functional cookies: Used to remember your preferences, language settings, and last-viewed sections to improve your experience on batjee;
• Analytics cookies: Used in anonymised, aggregated form to understand how users interact with batjee, which pages are visited most frequently, and where technical issues arise. No individual user is identifiable from analytics data;
• Responsible gaming cookies: Used to track session duration for responsible gaming reminder purposes, as configured in your batjee account settings.

8.2 You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using batjee, but may affect the functionality of certain preference and analytics features.

9. Data Retention

9.1 batjee retains personal data for as long as your account is active and for a period of five (5) years following account closure, unless a longer retention period is required by applicable law (e.g., for AML record-keeping obligations).

9.2 Transaction records and betting history are retained for a minimum of five years to comply with financial record-keeping requirements.

9.3 Responsible gaming records, including self-exclusion history, are retained for a minimum period consistent with the exclusion duration to prevent circumvention of self-exclusion through re-registration.

9.4 Data held solely for marketing purposes (e.g., promotional preferences) is deleted upon withdrawal of consent or within six months of account inactivity, whichever is earlier.

10. Your Rights

Subject to applicable law, you have the following rights regarding your personal data held by batjee:

• Right of access: You may request a copy of the personal data batjee holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data where there is no longer a lawful basis for retention, subject to batjee's legal and regulatory obligations;
• Right to restrict processing: You may request that batjee limits the processing of your data in certain circumstances;
• Right to object: You may object to processing based on legitimate interests, and to direct marketing at any time;
• Right to withdraw consent: Where processing is based on consent (e.g., marketing emails), you may withdraw consent at any time without affecting the lawfulness of prior processing.

11. Children & Minors

11.1 batjee's services are strictly for individuals aged 18 years and above. batjee does not knowingly collect personal data from individuals under the age of 18. If batjee becomes aware that personal data has been submitted by an individual under 18, the account will be immediately closed, the data deleted, and any funds returned to the registered payment source.

11.2 Parents and guardians who believe that a minor has registered on batjee are encouraged to contact batjee support immediately so that the account can be closed and data removed without delay.

12. Data Security

12.1 batjee implements technical and organisational security measures appropriate to the risk of processing personal data. These include SSL/TLS encryption for data in transit, encrypted storage for sensitive data at rest, multi-factor authentication options for account access, and role-based access controls limiting employee access to personal data to those with a demonstrable operational need.

12.2 While batjee takes data security seriously, no internet-based platform can guarantee absolute security. In the event of a data breach that poses a material risk to affected individuals, batjee will notify affected users and relevant authorities as required by applicable law, within the timeframes stipulated by those laws.

13. Third-Party Links

13.1 The batjee Platform may contain links to third-party websites or services (for example, payment provider portals). This Privacy Policy applies only to the batjee Platform. batjee is not responsible for the privacy practices of third-party websites and encourages you to review the privacy policies of any third-party services you access via links on batjee.

14. Changes to This Policy

14.1 batjee reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via a notice on the Platform or to the contact details on file. The "Last updated" date at the top of this page will reflect the date of the most recent revision.

14.2 Continued use of batjee after a revised Policy has been posted constitutes acceptance of the updated Policy. If you do not agree with a material change, you should close your account before the revised Policy takes effect.

15. Contact & Complaints

15.1 If you have any questions, concerns, or complaints regarding the way batjee processes your personal data, please contact our data protection point of contact through the support channel available within your batjee account dashboard. Our contact email address is displayed in plain text in the footer of this website for your reference.

15.2 If you are not satisfied with batjee's response to your privacy concern, you have the right to escalate your complaint to the data protection or privacy supervisory authority applicable in your jurisdiction.